Pediatric Care Center | Mckinney Pediatrics Tx

FAQ

FAQ

We’d love to be your partner in health as you raise your child! Please review our frequently asked questions and
feel free to contact our staff for any other questions via email or phone.

For Conventional Medical Visits:

Scheduling And Visits

The easiest way to schedule a wellness or sick visit for your child is to call our office at 469-290-3208. You may also access the secure Patient Portal and send an email request as well, if that is more convenient for you 24/7.

We recommend that children under 2 years of age come at the periodic wellness visits set by the AAP, and for children over 3 years of age to come annually for their wellness checkups. We are available for same-day acute but not emergent appointments. For emergencies, please call 911. We do offer an on-call phone advice service outside of office hours for an additional charge. There may also be and option to have a virtual visit when available.

Virtual/Telehealth

For your convenience and safety, we are now offering virtual medicine or telehealth visits for simple acute care, and mental health concerns, via the Patient portal. You can access that site from our Home Page. This service is only available to our existing patients, as new patients must be seen in person for their initial visit, unless there are extenuating circumstances.

Emails

Patients can send and receive email to and from Well Rooted Pediatrics staff and providers via their secure patient portal. However, if an email question or request is deemed to be too complicated, we will ask the patient to schedule a virtual or in person visit, in order to better serve your needs.

Forms Request

You may submit a school form to be completed by fax, email or patient portal. Please allow 48-72 hrs. for forms to be reviewed, signed and upload to the patient portal.

Medical Records

In keeping with this practice’s duty to protect patient confidentiality, we will not release confidential medical information without strict adherence to state and federal laws, rules, and regulations.

This facility recognizes the right of patients to obtain copies of their medical records or have them forwarded to another designee such as a relative, physician, or attorney. A parent or legal guardian will be required to sign the Medical Release Form when the patient is a minor. No other persons will be permitted to sign a record release in lieu of patients without a court order or similar legal directive.

The patient, or other person authorized to consent, has the right to withdraw consent to the release of any information. Such withdrawal must be in writing. No information should be released after consent has been withdrawn.

A copy of the written Medical Records Release Form must be retained and placed in the patient’s permanent medical record.

A fee of $25 may be charged for copying, mailing, or otherwise complying with any approved request for the release of medical records.

Use this link to access an online medical records release.

https://intakeq.com/new/cHzSQ8

Cancellations

There is a 24 -hour cancellation policy for all appointments with a Well Rooted Pediatrics provider. Cancelling with less than a 24-hour notice may result in a $50 charge to the credit card on file.

No-shows: If you schedule an appointment and fail to show up, whether it is a virtual or in person visit, you may be charged up to $50 to the card on file. After 3 No-shows, your family may be dismissed from the practice.

Billing And Insurance

We accept most insurance plans at this time. We fulfill most insurance companies’ requirements for an in-network primary care physician practice.

Certain insurance plans may not cover all labs and procedures performed at Well Rooted Pediatrics. In those cases, you will be billed for the balance.

We will submit your medical claim on your behalf to your insurance, so it is vitally important to give us accurate information upfront. We can assist you with claim resolution in certain cases.

We will provide you with a detailed billing summary upon request. Statements for balances are sent out monthly and due upon receipt.

For Conventional Medical Visits

Functional Medicine Visits:

Scheduling and visits

We are happy that you are interested in exploring what Functional Medicine can do for your child! During your initial Functional Medicine consultation, Well Rooted providers will carefully review and discuss your child’s medical history as well as perform any needed physical exams. If you are a good candidate for our services, we will discuss the functional medicine options, lab tests, and schedule your follow-up appointments.

Why are there additional costs for functional medicine services?

Although we make every effort to bill your insurance for our services, some of the functional medicine services are not covered by your insurance plan. That is because insurance companies would rather pay for multiple short visits that focus on pharmaceutical interventions than long, personalized visits that focus on root cause resolution of disease. By working directly for you and not the insurance company, we are able to give you the personalized care needed to move towards optimal health.

What are the restrictions on Virtual visits?

If you are an out-of-state resident, your initial visit at Well Rooted Pediatrics must be in person and is treated as a consultation. Subsequent visits can be conducted virtually, for an additional consultation, if needed. Otherwise, out of state patients must follow up with their primary care physicians. The State Nursing Board requires nurse practitioners to be licensed in the patient’s home state (Texas only).

For in-state residents of Texas, the initial visit for Functional Medicine services will be in person, and follow up visits will vary between virtual and in person visits, as needed.

Billing and Insurance

The cost of Functional Medicine services provided by Well Rooted Pediatrics will be billed to your insurance initially. If you do not have insurance, you will be considered a cash pay patient. Payment is due at the time of service.

Outside services like advanced specialty testing and prescription medications may be covered by your health insurance depending on their rules and formularies. If they are not covered, you will pay those fees directly to the lab , pharmacy or dispensary.

Advanced Lab Tests

Most lab tests ordered by a Well Rooted Pediatrics will be billed directly to your insurance by the lab. Some lab companies require an upfront amount which is collected at the time the lab is turned in.

Some lab tests we offer as part of our functional medicine testing program may not be covered by insurance and in these cases, you will be charged a fee for the advanced test by that lab company.
The specific tests ordered will be personalized to your child based on the initial Functional Medicine evaluation with a Well Rooted Pediatrics, and may include blood, saliva, urine or stool testing.

We will make every effort to make you fully aware of any additional lab fees that may be incurred and to give you the opportunity to choose which lab tests you feel comfortable paying for. You are under no obligation to purchase any specialty testing.

Should any lab results indicate you may need further testing you will be directed to continue your care with our providers or a relevant specialist.  If a lab test kit is mailed to you by Well Rooted Pediatrics, you will be charged the day the kit is mailed.

If your insurance company only pays for blood work done at a particular lab facility like LabCorp, or Quest, you must inform us of this in advance of having blood work done. Most insurance plans cover labs done by major national labs – including Rupa Health labs and Direct Labs, which are lab companies often used by Well Rooted Pediatrics because of their favorable pricing policies for patients.