FAQ

The easiest way to schedule a wellness or sick visit for your child is to call our office at 469-290-3208. You may also access the secure Patient Portal and send an email request as well, if that is more convenient for you 24/7.

We recommend that children under 2 years of age come at the periodic wellness visits set by the AAP, and for children over 3 years of age to come annually for their wellness checkups. We are available for same-day acute but not emergent appointments. For emergencies, please call 911. We do offer an on-call phone advice service outside of office hours for an additional charge. There may also be and option to have a virtual visit when available.

For your convenience and safety, we are now offering virtual medicine or telehealth visits for simple acute care, and mental health concerns, via the Patient portal. This service is only available to our existing patients, as new patients must be seen in person for their initial visit circumstances.

Patients can send and receive messages to and from Well Rooted Pediatrics staff and providers via their secure patient portal. However, if a question or request is deemed to be too complicated, we will ask the patient to schedule a virtual or in person visit, in order to better serve your needs.

In keeping with this practice’s duty to protect patient confidentiality, we will not release confidential medical information without strict adherence to state and federal laws, rules, and regulations.

This facility recognizes the right of patients to obtain copies of their medical records or have them forwarded to another designee such as a relative, physician, or attorney. A parent or legal guardian will be required to sign the Medical Release Form when the patient is a minor. No other persons will be permitted to sign a record release in lieu of patients without a court order or similar legal directive.

The patient, or other person authorized to consent, has the right to withdraw consent to the release of any information. Such withdrawal must be in writing. No information should be released after consent has been withdrawn.

A copy of a written Medical Records Release Form must be retained and placed in the patient’s permanent medical record.

If a personal copay of medical records are requested, minimum fee of $25 may be charged for copying, mailing, or otherwise complying with any approved request for the release of medical records. There is no charge for medical records released directly to another provider's office.

There is a 24 -hour cancellation policy for all appointments with a Well Rooted Pediatrics provider. Cancelling with less than a 24-hour notice may result in a no show fee charged to your child's account. 

We accept most insurance plans at this time. We fulfill most insurance companies’ requirements for an in-network primary care physician practice.

Certain insurance plans may not cover all labs and procedures performed at Well Rooted Pediatrics. In those cases, you will be billed for the balance.

We will submit your medical claim on your behalf to your insurance, so it is vitally important to give us accurate information upfront. We can assist you with claim resolution in certain cases.

We will provide you with a detailed billing summary upon request. Statements for balances are sent out monthly and due upon receipt.