FAQ

The easiest way to schedule a wellness or sick visit for your child is to call our office at 469-290-3208. You may also access the secure Patient Portal and send a request as well.

For acute care, call the office to speak with triage staff, who will listen to your concerns and schedule an appointment for you. Sometimes an appointment may not be needed, and staff will advise you regarding your issue, or check with the provider and call you back.

If we are on with another caller, you will be asked to leave a message and you will receive a return call.

For well visits, call our routine appointment line. We recommend that children under 2 years of age come at the periodic wellness visits set by the AAP, and for children over 3 years of age to come annually for their wellness checkups.  Well visits may be scheduled up to 1 year in advance. You will receive an automated reminder 1 month ahead of when your child is due for their next well visit. 

For emergencies, please call 911. 

For your convenience and safety, we are now offering virtual medicine or telehealth visits. This service is only available to our existing patients, as new patients must be seen in person for their initial visit circumstances.

Telehealth, or a “virtual visit”, is a consultation with one of our physicians via video conferencing. This option is convenient, allows your child to be seen without coming into our office, and provides care by your regular pediatric provider (who knows your child’s full history, and has access to their medical chart.) ​

Virtual visits are not for all conditions. We can provide care for most of the following acute care concerns:

• Rash
• Pinkeye without fever in children over 2
• Colds
• Some fevers
• Allergies
• Mild croup
• Constipation, diarrhea or vomiting Minor traumas (lacerations, abrasions, bites)

We also provide Telehealth appointments for behavioral and mental health concerns- both initial evaluations and follow up care as appropriate.

As we cannot listen to your child’s lungs or see their ears, we cannot evaluate ear pain, significant coughs, or assess concerns that require laboratory evaluation such as urinary tract infections and strep or flu testing.

It is also possible that after video-conferencing, we may ask you to bring your child in for an in person sick visit if we need to perform a physical exam that reaches beyond the abilities of video conferencing.

Appointments for telehealth visits can be made by calling our office. 

As of April 2021, many insurers no longer cover telehealth appointments. Please contact your insurer to confirm coverage prior to booking an appointment.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments.

Although we will try to accommodate you if come for a walk-in visit, we highly recommend you call ahead to schedule an appointment in order to ensure that your child receives the most efficient care.  

Please familiarize yourself with our office hours to see if they work for your family.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable.

As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time. We understand sometimes things happen beyond your control that may cause you to be late. However, we reserve the right to ask you to reschedule if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.

A fee will be charged for a second missed appointment. The third consecutive missed appointment will result in discharge from the practice.

For new patients, a fee may be charged if the FIRST appointment is missed.

When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our main number and the nurse on-call will give you advice regarding your child's problem.

You may wish to check the "Is Your Child Sick?®" section of our website for helpful information before using this service. 

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care. However, if a question or request is deemed to be too complicated, we will ask the patient to schedule a virtual or in person visit, in order to better serve your needs.

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a runny nose with antibiotics.

We do not routinely prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

You may submit a school form to be completed by fax, email or patient portal. Please allow 3-5 business days for forms to be reviewed, signed and upload to the patient portal.

In keeping with this practice’s duty to protect patient confidentiality, we will not release confidential medical information without strict adherence to state and federal laws, rules, and regulations.

This facility recognizes the right of patients to obtain copies of their medical records or have them forwarded to another designee such as a relative, physician, or attorney. A parent or legal guardian will be required to sign the Medical Release Form when the patient is a minor. No other persons will be permitted to sign a record release in lieu of patients without a court order or similar legal directive.

The patient, or other person authorized to consent, has the right to withdraw consent to the release of any information. Such withdrawal must be in writing. No information should be released after consent has been withdrawn.

A copy of a written Medical Records Release Form must be retained and placed in the patient’s permanent medical record.

If a personal copy of medical records are requested, minimum fee of $25 may be charged for copying, mailing, or otherwise complying with any approved request for the release of medical records. There is no charge for medical records released directly to another provider's office.

We accept most insurance plans at this time. We fulfill most insurance companies’ requirements for an in-network primary care physician practice.

Insurance copays are expected to be paid at the time of service. If you are unable to comply, you must speak with our staff prior to the visit to set up a payment plan.

Certain insurance plans may not cover all labs and procedures performed at Well Rooted Pediatrics. In those cases, you will be billed for the balance.

We will submit your medical claim on your behalf to your insurance, so it is vitally important to give us accurate information upfront. We can assist you with claim resolution in certain cases.

A detailed billing summary will be provided upon request. Statements for balances are sent out monthly and due upon receipt.